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Features coverage of the service systems lifecycle, including service marketing, engineering, delivery, quality control, management, and sustainment Featuring an innovative and holistic approach, Service Science: The Foundations of Service Engineering and Management provides a new perspective of service research and practice. The book presents a practical approach to the service systems lifecycle framework, which aids in understanding and capturing market trends; analyzing the design and engineering of service products and delivery networks; executing service operations; and controlling and managing the service lifecycles for competitive advantage. Utilizing a combined theoretical and practical approach to discuss service science, Service Science: The Foundations of Service Engineering and Management also features: Case studies to illustrate how the presented theories and design principles are applied in practice to the definitions of fundamental service laws, including service interaction and socio-technical natures Computational thinking and system modeling such as abstraction, digitalization, holistic perspectives, and analytics Plentiful examples of service organizations such as automobile after-sale services, global project management networks, and express delivery services An interdisciplinary emphasis that includes integrated approaches from the fields of mathematics, engineering, industrial engineering, business, operations research, and management science A detailed analysis of the key concepts and body of knowledge for readers to master the foundations of service management Service Science: The Foundations of Service Engineering and Management is an ideal reference for practitioners in the contemporary service engineering and management field as well as researchers in applied mathematics, statistics, business/management science, operations research, industrial engineering, and economics. The book is also appropriate as a text for upper-undergraduate and graduate-level courses in industrial engineering, operations research, and management science as well as MBA students studying service management.
Mary Gillespie Helen Service Providers. ASPs, ISPs, MSPs, and WSPs
EXCELLTEL Better stability PBX system TP848-440 LAN port call billing software intercom system
Corporate Switch System /PABX/ CP832-416 4 PSTN line 16 extension/Billing software management -Operation easily
Ernesto Exposito Smart SOA Platforms in Cloud Computing Architectures
Wireless Restaurant Service Calling System Voice Promont Calling Waiter Service Paging System Compatible with 999 Transmitters
Ycall Colorful Manual Ticket Dispenser Take a Number for Wireless Queue Management System customer service number
17pcs AC System Service Kit A/C Valve Cores R134A R12 R22 System Cap Air Conditioning Parts Installer Tool
(Ai Debao) shore durometer / Shaw hardness (LX-A/C/D) double needle / billing
Shanghai Leici T-818-A-6 type temperature probe / sensor electrode / billing
Robin Qiu G. Service Science. The Foundations of Service Engineering and Management
William Congreve A treatise on the general principles, powers, and facility of application of the Congreve Rocket System, as compared with artillery
Zhuo Xu Designing and Implementing IP/MPLS-Based Ethernet Layer 2 VPN Services. An Advanced Guide for VPLS and VLL
American Bar Association Intellectual Property: A Guide for Engineers
